The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your placement of an order indicates your acceptance of these terms and conditions. Your use of this site indicates your acceptance of these terms and conditions. Your submittal of any purchase order to AntiAgingGenie.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, AntiAgingGenie.com. AntiAgingGenie.com reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

AntiAgingGenie.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We may require additional verifications or information before accepting any order. Your order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

RETURN POLICY

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 15 days of original invoice date. AntiAgingGenie.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent AntiAgingGenie.com from being able to accept returns or offer exchanges, replacements or credits on their products.

Non-Defective Returns

Returns of NON-DEFECTIVE items that are returnable by AntiAgingGenie.com to product manufacturers may, at AntiAgingGenie.com’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at AntiAgingGenie.com’s sole discretion within 15 days of original invoice date. Please contact us if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Guidelines for Return

Step 1: Check Your Return

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and AntiAgingGenie.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

• Products which are improperly packaged
• Products returned to AntiAgingGenie.com in non-qualified shipping container
• Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
• Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
• Products or packages with barcode label removed
• DAMAGE: Any dents, scratches, defacement or abuse of base casting
• DAMAGE: Torn or punctured products
• DAMAGE: Loose, damaged or removed screws/fasteners

Step 2: Contact us for a Return Authorization (RA) Number: AntiAgingGenie.com

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 15 days. Any return we receive without an RA number will be documented and returned to you.

Step 3: Ship and Insure Your Return

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” AntiAgingGenie.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion AntiAgingGenie.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

IMPORTANT NOTICE:

If Your Return does not qualify:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please contact us at AntiAgingGenie.com to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.